Refund policy
Thank you for shopping at SkrivaPen. We are committed to providing high-quality pens, notebooks, and desk accessories. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. The product must be unused, in its original condition, and in the original packaging. Items that are damaged, worn, or missing parts may not qualify for a full refund.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Personalized or custom-engraved pens
- Opened notebooks or planners
- Gift cards
- Sale or clearance items (unless defective)
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item. Please do not send your purchase back without prior authorization.
Return Shipping Costs
You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. Include your order number and photos of the damage. We will arrange a replacement or full refund, including any return shipping costs.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account or credit card statement again. Then contact your financial institution, as processing times may vary. If the issue persists, email us at [email protected] for further assistance.
Contact Us
For any questions regarding this refund policy, please email us at [email protected]. We are happy to assist you.