Terms of service

Welcome to SkrivaPen. By accessing or purchasing from our online store, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. User Agreement

By using SkrivaPen.com, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. You agree to provide accurate, current, and complete information when making a purchase. All transactions are subject to product availability and our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud. For any questions regarding your order, please contact us at [email protected].

2. Limitation of Liability

SkrivaPen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website, including but not limited to loss of profits, data, or business interruption. Our total liability for any claim related to a product or service purchased from us is limited to the amount you paid for that specific product or service. We do not warrant that our website will be uninterrupted, error-free, or free from viruses. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

3. Intellectual Property Rights

All content on SkrivaPen.com, including but not limited to text, images, logos, product designs, graphics, and software, is the property of SkrivaPen or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written consent. The SkrivaPen name, logo, and all related product names are trademarks of SkrivaPen. Unauthorized use of any intellectual property is strictly prohibited.

4. Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund or exchange within 30 days of delivery, subject to the following conditions:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Personalized or customized items (e.g., engraved pens) are non-refundable unless defective.
  • To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions.
  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
  • Once we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method.
  • If your order arrives damaged or defective, please notify us within 48 hours of delivery with photographic evidence, and we will arrange a replacement or full refund at no additional cost.

5. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of SkrivaPen.com shall be subject to the exclusive jurisdiction of the courts located in Delaware.