Tracking order

Thank you for shopping at SkrivaPen. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to monitor your shipment from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number: After your order is dispatched, we will send you a confirmation email containing your unique tracking number. This email is sent to the address you provided during checkout. Please check your inbox (and spam folder) for an email from [email protected].
  2. Choose a Tracking Method: You can track your package directly using the link provided in the email, or use one of the reliable third-party tracking services listed below.
  3. Enter Your Tracking Number: Copy the tracking number from your email and paste it into the search field on the tracking website. Click the search button to see real-time updates on your package’s location and estimated delivery date.
  4. Monitor Progress: The tracking page will display the current status of your shipment, including transit milestones, customs clearance (if applicable), and the final delivery attempt.

Recommended Third-Party Tracking Service

For a comprehensive and user-friendly tracking experience, we recommend using 17TRACK. It supports over 2,000 carriers worldwide and provides detailed shipment updates.

  • Website: https://www.17track.net
  • How to use:
    • Visit the 17TRACK homepage.
    • Enter your tracking number in the search bar at the top of the page.
    • Click the “Track” button. The system will automatically detect your carrier and display the latest tracking information.
    • You can also download the 17TRACK mobile app (available for iOS and Android) to receive push notifications on your shipment status.

What to Do If You Have Issues

If your tracking number is not working, or if you have not received a tracking email within 48 hours of placing your order, please contact our support team. We are here to help you.

Email: [email protected]

When reaching out, please include your order number and the email address used for the purchase. Our team will respond within 24 hours on business days to resolve any concerns.

Important Notes

  • Tracking information may take 24–48 hours to appear after dispatch, as carriers need time to scan and update the system.
  • Delivery times vary based on your location and the shipping method selected at checkout.
  • For international orders, please allow additional time for customs processing.

We appreciate your trust in SkrivaPen. Your satisfaction is our priority, and we are dedicated to ensuring your order arrives safely and on time.